Frequently Asked Questions
Everything you need to know about our premium mountain apparel.
What is the standard delivery time for UK orders?
We offer standard shipping within 3-5 working days. Express next-day delivery is also available for orders placed before 2 PM GMT.
How do I ensure I choose the correct size for technical gear?
Each product page features a detailed size guide. For our technical jackets and mid-layers, we recommend measuring over your base layers to ensure a comfortable performance fit.
What is your return policy for outdoor clothing?
We offer a 30-day return window. Items must be unworn, in their original packaging, and with all technical tags still attached to qualify for a full refund.
Are your waterproof jackets covered by a warranty?
Yes, all UK Mountain Adventures outerwear comes with a 12-month manufacturing warranty covering defects in materials and craftsmanship.
Do you ship your mountain fashion collections internationally?
We currently ship to Europe, North America, and Australia. International delivery times vary between 7-14 working days depending on the destination.
How should I wash my waterproof and down-filled items?
To maintain performance, we recommend using a technical wash specifically designed for outdoor fabrics. Avoid standard fabric softeners as they can damage the water-repellent coating.